Frequently Asked Questions
Check my most frequently asked questions here, if you still need help then please contact me at firstname.lastname@example.org
At this time, commissions are closed. I hope to open them again in late 2021. The best way to find out when I'll be opening commission spots is to follow me on Instagram @elbakerart.
I don't offer framing, but I do sell prints on a handful of websites that offer my prints in a variety of frame options.
Check out the following sites for framed prints:
Yes, definitely. I can do paper prints up to 6' in either dimensions and canvas prints as large as 72"x41". Just email me at email@example.com to talk about your custom size and pricing.
No, at this time, I only offer paper and canvas prints.
Definitely! As long as there's a signed, protective, contract agreement, I'm happy to work with corporate art installation companies to discuss single-use license fees for clients. Email me at firstname.lastname@example.org to chat about working together.
Yes! I love working with retailers (whether in-person or online) and would be happy to chat with you about my wholesale prices and order minimums. Shoot me an email at email@example.com to discuss.
Because my prints are made-to-order, I don’t offer returns/refunds, but will usually work with you on an exchange on paper prints. Email me at firstname.lastname@example.org to talk about an exchange. Buyer responsible for exchange shipping fees.
The only time I offer refunds is if there’s something wrong (damage, etc) with your order. When that’s the case, please let me know by sending me a message or emailing me at email@example.com.
Paper prints come wrapped in tissue paper and then packaged in cardboard shipping containers. 8x10" prints come in cardboard mailing envelopes. 12x16" and larger prints are rolled with tissue paper and securely shipped in a triangular shipping tube. All shipping materials are recyclable.
Canvas prints are wrapped in foam wrap and shipped in a large cardboard box.
Original works on paper are placed behind a mat, wrapped in a cellophane bag and then placed between two pieces of chipboard before being put in a large mailing envelope.
Original works on canvas are varnished, then wrapped in protective glassine paper, then each corner gets a protective cover. The art and frame is then wrapped in plastic wrap then bubble wrap, and then placed in a cardboard box with additional bubble wrap or shipping air pockets.
Paper and canvas print orders are shipped from one of my partner print shops, located in North Carolina, California, and Latvia. Items are shipped via USPS and tracking info is provided.
Print orders typically take 1-3 business days for processing and then another 5-7 business days for shipping.
Original artwork is shipped promptly and I usually get it in the mail on the same day you order it, or within the next 1-2 business days. The artwork is fully insured and I provide tracking info as soon as it's available.
If tracking info says that an order was delivered, then it is the buyer's responsibility to contact their local post office and file a mail theft complaint. Ultimately, IT IS THE BUYER'S RESPONSIBILITY TO PROVIDE A SAFE, SECURE, AND PROTECTED LOCATION FOR RECEIVING PACKAGES.
I do not offer refunds or exchanges for stolen orders, once they are marked delivered by USPS or the appropriate courier.